All sales are final. Shipping and handling (i.e. labor) charges are not refundable. Refunds or replacements of any defective, damaged or
returned items will be allowed if:
1. The customer contacts 2sale.us store Customer Service by completing the
RMA (Return Merchandise Authorization) Request Form
to us before
returning the item to us. Orders accepted for return are subject to a restocking
fee of $15.00, or 15% of the total product price, which ever is larger.
2. The item(s) is returned to 2sale.us store within 30 days of receipt of
delivery by the customer and includes the RMA number;
3. Any returned item must be in its original box and packaging
(if applicable), and include any warranty cards, manuals, and accessories. Any variance from these conditions could result in delay or forfeiture of your
replacement item or refund. Order cancellations will only be accepted if the package has not
yet been shipped. Missing items must be reported within fifteen (15) days of
receipt of the package to be eligible for reshipment.
In order to keep our prices as low as possible, there are certain restrictions
when returning merchandise to us.
All Items - Products may be returned or exchanged if items are in a new
and unused condition.
Defective Items - If an item is defective, we will replace it promptly.
Wrong Item- If you receive a product that you do not want or need, please
return it to us via a parcel carrier of your choice. We will promptly
credit your account excluding the shipping charges.
Our error - If we made a mistake on your order, we make it right or give
you your money back. Customer satisfaction is our number one goal.