2sale.us
 


Specials
 Kitchen & Housewares 
 Toys
All Categories

Showrooms
Remote Control Toys
Rice Cooker 
Lead Crystals
Bear Family

My Account
My Account Login
Register Now
My Cart 
Order Status

Purchase Assistance
How to shop
Payment Options
Shipping 
Tax
Return Policy
Online Security 
Privacy Policy
Contact Us

Customer Service


Here you can find our store policies and the frequent ask questions about how to shop in our store.

How to Shop Shipping Information
  How to shop Shipping
  Using the shopping cart Order tracking
  Checking out International orders
  Payment methods
  Security issues
  Tax
Our Policies Contact Us
  Return Policy Phone: (805)-980-5691
  Online privacy Fax:    (801)-383-5516
You can also send E-mail to our store.
How To Shop

Buying from 2sale.us Store is easy and secure. You don't have to download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by secure server and encryption technique. There are several ways to shop on our site. Here's how:
  • Category: To shop for items in our store, you may browse the sections on the left by going directly to the one that interests you. Clicking on any section will link you to another page that will display all sections in that category.
  • Keyword: If you know what you are looking for, use the search form at the top right corner of any page. Enter any keyword(s) that pertain to the product that you are looking for. You'll be linked to a new page that displays all the products with those keywords. By clicking on any product listed on the page, you'll be linked to the product detail page. You can also place product into your shopping cart by clicking on the "Add to Cart" button next to the product.
Using The Shopping Cart

For every in-stock item, there will be an button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping.
  • Place Order - When you have finally added all the necessary items to your cart. You can place an order through our secure site.
  • Keep Shopping - to add more items to your shopping list. Clink on the "Keep Shopping" button to return to 2sale.us Store's main page.
  • Update Cart - You can put as many items as you want in your shopping basket. To change the quantity of the item, enter in the new quantity and press update cart. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the View Cart button.
  • Register - If this is your first purchase with us, you have the option of registering with us. On the top of the page, there is a "My Account" button that you can click. Registering with us speeds up the process on your next order. The billing and shipping information only needs to be entered once when you register.
  • Remove - Use this button to remove an item from your shopping cart.
Security Issues

All online transactions at 2sale.us Store are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

For added security, we also encrypt the credit card number when it is stored on disk.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

Completing Your Order And Checking Out


Once you finalize your shopping needs. Completing the ordering process is fast and easy. Fill out the billing, payment and shipping information and you are on your way to receiving your products.
  • Shipping Address - Fill out the the shipping address of where you would like to products to be shipped to.
  • Billing Address - Please enter in your billing address. We do an Address Verification System to check all orders for accuracy.  If you do not enter in the correct billing address, your order may be delayed.
  • Payment Methods - Enter in your payment method that you would like to use. We accept most forms of payment.
  • Placing Your Order - After you've fully completed the required information, click on the "Place Order" button. A new screen will appear revealing your order summary and invoice page. After you've reviewed the information for accuracy, click on the button "Place Order" to finish the order process. You will then get a confirmation page and a order number to reference to. The order then will be sent to our processing center.

Payment Options


2sale.us Online Store accepts the following forms of payments:


We also take mail-in checks or e-checks.
The credit card and e-check that you specify for your purchase will be charged when the order is shipped.

Taxes


Sales tax is collected only for shipments inside California (8.25%).  We do not charge sales tax for all other destinations.

Shipping

2sale.us Store uses UPS to ship your purchased products. Our site calculates shipping cost based on the weight of the item(s) you purchase and shipping destination. Before checking out, you will have an opportunity to get the real-time shipping cost as well as tax info by clicking icon. You will be prompted to enter zip code, state and country info in the popup windows. Our site then fetches the real-time shipping rate from the UPS service center. If you feel comfortable with the returned shipping quotes, you can proceed to check out.
Some products have this icon next to the price. Products with Free shipping will be shipped by the UPS Ground for US 48 Contiguous States only.

Your shipping time begins once the carrier picks up your order from our warehouse. The time in which you receive your product after it has been shipped will vary based on level of delivery service you have selected. You may choose one of the following options, all times are quoted in business days:

  • Standard - Your purchase will reach you in three to five days from the time it leaves our warehouse. 
  • 2 Day - Scheduled delivery of your order will be two business days from the time our warehouse tenders the shipment to our transportation provider. 
Please remember that 2sale.us is not responsible for any delays or errors of its carriers. Please be aware that the shipping companies who serve 2sale.us do not deliver products on weekends or holidays. Please note that customers pay for the cost of shipping on returned merchandise.

Shipping alternatives:
Domestically, we ship via USPS Priority Mail or Fedex ground, depending on the package weight and the region in which you live.

return to top

Calculating Shipping Time


Choosing a faster method of shipping does not decrease the available ship time.  It only decreases the time it takes to get delivered.

Available Shipping Time + Delivery Time =

Ship Time in Business Days

  3 Business Days Standard  4-8 Business Days
 3  Business Days

2 Day Air

 4-6 Business Days
 3  Business Days 1 Day Air  4 Business Days

The 2sale.us web site accepts orders online 24 hours a day, seven days a week. However, weekend orders are processed and prepared for shipping beginning the next business day. Therefore, these days are not included in the time needed to process your order.  Most items will be shipped within 1 business days if all the items ordered is in stock.  If an item is out of stock we will notify you when it will become available. You have the option of having part of your order ship first, or waiting for all items to become available. If you choose to have a partial shipment, you may incur higher shipping charges. We will notify you by e-mail if any item(s) you order are out of stock.

return to top

Order tracking


To track your package, go to the UPS website or Fedex website and enter the tracking number sent to you in your order confirmation e-mail.

Please note: if your order was shipped recently, it may not yet be tracked.

International Orders


We currently do not ship international orders except Canada. 


return to top

 

Return and Exchange


All sales are final. Shipping and handling (i.e. labor) charges are not refundable. Refunds or replacements of any defective, damaged or returned items will be allowed if:

1. The customer contacts 2sale.us store Customer Service by completing the RMA (Return Merchandise Authorization) Request Form or send to us before returning the item to us. Orders accepted for return are subject to a restocking fee of $15.00, or 15% of the total product price, which ever is larger.

2. The item(s) is returned to 2sale.us store within 30 days of receipt of delivery by the customer and includes the RMA number;

3. Any returned item must be in its original box and packaging (if applicable), and include any warranty cards, manuals, and accessories. Any variance from these conditions could result in delay or forfeiture of your replacement item or refund. Order cancellations will only be accepted if the package has not yet been shipped. Missing items must be reported within fifteen (15) days of receipt of the package to be eligible for reshipment.

In order to keep our prices as low as possible, there are certain restrictions when returning merchandise to us.

All Items - Products may be returned or exchanged if items are in a new and unused condition.
Defective Items - If an item is defective, we will replace it promptly.
Wrong Item- If you receive a product that you do not want or need, please return it to us via a parcel carrier of your choice. We will promptly credit your account excluding the shipping charges.
Our error - If we made a mistake on your order, we make it right or give you your money back.  Customer satisfaction is our number one goal.

return to top

Privacy Policy


Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Uses of Information:
We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (i.e. a third party shipping or customer support center).

We may contact you from time to time regarding your order status or about products or specials that we think you may be interested in. If you do not wish to receive these notifications, we will honor your request not to send them to you.

We use return email addresses from your email correspondence to us to answer the email we receive. Such addresses from your correspondence are not used for any other purpose and are not shared with outside parties.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Finally, we do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without providing you an opportunity to tell us not to allow such unrelated uses.

Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

return to top

Copyright © 1998-2015 2sale.us Store. All rights reserved.